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 Evidence Facts Sheet   Thirty-Two Questions Directed at Three Financial Services Regulators and Supporting Evidence   Two Exceedingly Costly Interest Charging Practices    Defined Terms and Documents  

Unit 5, 13-15 Stokes St
Lane Cove North NSW  2066

scribepj@bigpond.com  0434 715.861

7 September 2022

 

Hon. Dr. Jim Chalmers              jim.chalmers.mp@aph.gov.au  

Federal Treasurer, Australian Labor Party

PO Box 6022, House of Representatives, Parliament House                 PO Box 349
Canberra ACT 2600                                                                                Woodridge, QLD, 4114
 

Dear Dr. Chalmers 

 

Review of the Reserve Bank

Three Questions to the Federal Treasurer regarding Australia's Principal Regulator of the Payments System adherence to its statutory obligations to "best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia" regarding Credit Card Products, in particular application of the User Pays Principle

 

"3.  The Review will exclude the RBA's payments, financial infrastructure, banking, and banknotes functions". 

==========================

QUESTION #1:  What is the Australian Labor Govt's reason for excluding a review of the RBA's performance in addressing inter alia -

i)       Predatory Advertising of Credit Cards since the early '90s, in particular some Credit Card Issuers brazenly lured Financially Uneducated And Vulnerable Australian Credit Cardholders with low Financial Literacy Capacity by marketing Balance Transfer offers intent upon snaring the most lucrative payers of Interest and Penalty Fees; and 

ii)      the User Pays Principle has never applied to the cost of providing Credit Card Products on the Retail Supply Side in Australia:

           *        67% circa of Credit Cardholders identified by the RBA as Transactors have enjoyed their Lines of Credit at virtually no cost.  "Although they normally pay an annual fee, they pay no transactions fees, enjoy the benefit of an interest-free period and in many cases earn loyalty points for each transaction."

           *        33% circa identified by the RBA as Revolvers have carried (or revolve) their debt, making minimum repayments or slightly more, and thus maintain a level of continuing debt.  Due to their outstanding balances and repayment habits, Revolvers pay more interest, and have higher default rates, whilst Persistent Revolvers that represent a mere 12.58% circa of all Credit Cardholders, have contributed a whopping 80% circa of Credit Cardholders' Contribution To Credit Card Issuers Gross Revenue, too often suffering Extreme Financial And Emotional Distress as attested by Credit Card Distress Authorities?

Yet the RBA did not recommend to the Federal Govt to re-legislate a maximum interest rate on Credit Cards that had been 18% until April 1985.  The Overnight Cash Rate fell from 18.78% in June 1985 to 0.10% in June 2020 and remained at that historic low for 18 months.  As at April 2017 the highest Purchase interest rate was 25.9% from Lombard Visa Card Classic and the highest Cash Advance interest rate was 29.49% from G.E. Money's "Go MasterCard".

QUESTION #2:   In order for Australia's Credit Card System to apply the "“user pays” approach to credit card payment services (that) would be consistent with the approach adopted by Australian financial institutions in pricing other payment instruments under their control" will Australia's Principal Regulator of the Payments System recommend [pursuant to Section 11(1) of the Reserve Bank Act 1959] that the Federal Treasurer support the re-imposition of a maximum interest rate on all Credit Cards of -

1.       850 basis points circa for Purchases; and

2.       950 basis points circa for Cash Advances,

above the RBA official interest rate (Overnight Cash Rate) for each Credit Card issued subsequent to the imposition of the above sought new maximum interest rates?

Due to the lower interest profit margin, Credit Card Issuers and Credit Rating Bodies would need to be diligent when appraising the Credit Report / Credit Score of each applicant for a new Credit Card.

The above two interest rates are slightly lower than the 10% Cap requested by CHOICE on 17 June 2020 when the Overnight Cash Rate was 0.10% Section 8 of the Writer's comprehensive letter to Ms. Sharon van Etten at the RBA dated 8 Dec 2011 requested application of the above two interest rate Caps.  It contained seven other recommended changes to better apply the User Pays Principle.  Adopting some of the other seven, if not all, would further evidence the User Pays Principle, because as acknowledged by the RBA at point 5 of RBA's "A Consultation Document" – Dec 2001 presently 67% of Credit Cardholders do not contribute to revenues received by Credit Card Issuers leaving a considerable burden upon 12.58% circa of remaining Credit Cardholders.

QUESTION 3:   Pursuant to Section 11(1) of the Reserve Bank Act 1959 why didn't Australia's Principal Regulator of the Payments System recommend to the Federal Treasurer (at least 15 years earlier) the below three of the nine 'requirements' that were imposed upon all Credit Card Issuers by the ABA's Banking Code of Practice - Setting the standards of practice for banks, their staff and their representatives (binding from 1 July 2019):

1.    No longer charging interest (at the Purchase Interest Rate) retrospectively on the total amount of Purchases during the previous month if the Total Amount Owing -

        *        was not paid by the Payment Due Date, but some of the Total Amount Owing was paid by the Payment Due Date; or

        *        was paid in toto, but a day or more after the Payment Due Date.

2.    A ban on unsolicited offers to increase a Credit Cardholder's Card Limit.

3.    Making it much simpler for a Credit Cardholder to cancel their Credit Card?

==========================

If the Writer does not receive an adequate written response from the Federal Treasurer to his above THREE QUESTIONS within two weeks and two days of the date of this letter, the Writer will post this letter to some of the interested parties that have expressed concerns (listed in Annexure A) under covering letter (on CD, USB and A4).  Annexure B is his prepared letter to three concerned journalists and the CEO of CHOICE.  The welter of the embedded URL files (will be accessible) that date back to the Writer's  Extensive Submission to the RBA dated 8 Dec 2011 which sought application of the User Pays Principle to Credit Card Products, principally by re-introducing an interest rate Cap on each of Purchases and Cash Advances The Writer's concern is that the User Pays Principle has to date not applied on the Retail Supply Side because the diversity of Credit Cards are exceedingly complex financial products, beyond the mental capacity of all but a few, which is why the Writer has thousands embedded threads to many thousands of pertinent files and expended an abundance of hours research since mid-2011.  However, pricing arrangement within the Wholesale Supply Side are reasonably equitable because the 'parties' under the Four-Party Schemes and Three-Party Schemes (except Credit Cardholders) had powerful lobby groups to Argy Bargy reasonably equitable pricing for inter alia Merchant Service Fees

The Writer expects that many parties (that have written about Credit Card wroughts over the last 25+ years, listed in Annexure A) will be surprised that a Labor Govt opted to abandon its 'rusted on' Labor voters, as many have been or still are Persistent Revolvers, by not holding Australia's Principal Regulator of the Payments System to account -

==========================

The RBA, the Principal Regulator of the Payments System, is obligated "....to ensure that the monetary and banking policy of the Bank .... is directed to the greatest advantage of the people of Australia and that the powers of the Bank ... are exercised in such a manner as, in the opinion of the Reserve Bank Board, will best contribute to ...... the economic prosperity and welfare of the people of Australia.'

Prior to the Campbell Report circa early 1980's, the RBA regulated all Australian bank interest rates with an Iron Fist dating back to the failure of banks in the 19th century -  "... when de-regulation resulted in adverse consequences, re-regulation ensued..."

 

The incumbent Federal Labor Govt has opted to omit reviewing a vital responsibility of the Principal Regulator of the Payments System, from the much heralded, long overdue review of Australia's banking regulator.  Despite during the last 25+ years, the Principal Regulator of the Payments System overlooked many hundreds of thousands of Persistent Revolvers that represent a mere 12.58% circa of all Credit Cardholders, yet contributed a whopping 80% circa of Credit Cardholders' Contribution To Credit Card Issuers Gross Revenue, too often suffering Extreme Financial And Emotional Distress.  Whilst 67% circa of Credit Cardholders, labeled by the RBA as Transactors, ".... normally pay an annual fee, they pay no transactions fees, enjoy the benefit of an interest-free period and in many cases earn loyalty points for each transaction."  Finder reports that there were 13,161,440 credit cards in Australia as of June 2022, carrying a national debt accruing interest of $18.2 billion.  A mere 13.58% circa of all Credit Cardholders (issued in Aust), those identified by the RBA as Persistent Revolvers incurred $14.56 billion of that $18.2 billion interest debt last year.  Two thirds of Credit Cardholders paid none of that huge interest burden; Transactors effectively enjoy their Line/s of Credit for FREE

In 2015 the principal solicitor with the Financial Rights Legal Centre, Alexandra Kelly, reported to the SMH that the biggest debt she had seen on a single Credit Card was $90,000, while clients with multiple cards can end up owing hundreds of thousands of dollars.  "We have had cases of people who have accrued debts of $100,000 or $200,000 on multiple cards - that is the worst case scenario," she said.  Quotes from reputable Credit Card Distress Authorities about unconscionable advertising of Credit Cards by Credit Card Issuers resulting in some indebted Credit Cardholders being issued multiple Credit Cards.

The Journal of Economic Psychology contends that "The underlying premise is that people with high numeracy accumulate more wealth than people with low numeracy.  Previous findings are consistent with the hypothesis that numeracy is related to wealth and wealth growth."  Since the early 1990s hundreds of thousands on Labor's loyal to the core 'rusted on' voters too often with low Financial Literacy Capacity generally through no fault of their own have paid over $20,000 each in Interest and Penalty Fees on Credit Card Products because the Reserve Bank Board overlooked Credit Card Issuers explicitly Targeting Credit Cardholders With Low Financial Literacy Capacity through Predatory Advertising that Federal Parliament had entrusted it (back in 1959 under Nugget Coombs) to inter alia "....best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia".

Labyrinth of Concealed Spiders exposes 'nine examples' of Unconscionable Conduct from Predatory Advertising of some Credit Cards.

Below is an extract from Reform of Credit Card Schemes in Australia: RBA's "A Consultation Document" – Dec 2001 - Executive Summary where the RBA acknowledged that -

A.    Revolvers "... pay interest rates significantly above rates on other forms of unsecured lending"; and

B.    a much larger cohort, described as Transactors, did not pay for their Lines Of Credit that they benefited from, with many ..... earning loyalty points for each transaction:

     "One group are those cardholders who use the revolving line of credit, who pay interest rates significantly above rates on other forms of unsecured lending................... there is a third group which directly contributes very little to the costs of credit card schemes – these are the cardholders (known as ‘Transactors’) who settle their credit card account in full each month. Although they normally pay an annual fee, they pay no transactions fees, enjoy the benefit of an interest-free period and in many cases earn loyalty points for each transaction."

In 2001 the RBA undertook to adopt "A movement towards a “user pays” approach to credit card payment services would be consistent with the approach adopted by Australian financial institutions in pricing other payment instruments under their control."  But the RBA never actioned the blinkin obvious by recommending to the Federal Treasurer to re-impose a Cap on the maximum credit card interest rate able to be charged that was lifted in April 1985 during an era of unprecedented high interest rates.  Below is an extract from Credit card interest rates 'inexplicably high': Choice  - Rachel Browne - SMH - 1 June 2015:

"As Reserve Bank of Australia executives appeared at a Senate estimates committee to explain the gap between the record low cash rate of 2 per cent and card rates of up to 26 per cent, consumer advocates have called for a cap on rates charged by credit providers."

Persistent Revolvers (12.58% circa of Credit Cardholders) invariably possess low Financial Literacy Capacity have paid 80% circa of Credit Card Issuers Interest And Penalty Fees Revenues.  A portion of Credit Card Issuers operating costs is funding Rewards Schemes that many of the Financially Educated Transactors enjoy a Free Ride - at no material cost and income tax free Rewards SchemesInterchange Fees levied upon Merchants funded the remainder of Rewards SchemesHardly, an example of the User Pays Principle..

Since the early '90s some Credit Card Issuers brazenly lured Financially Uneducated And Vulnerable Australian Credit Cardholders with low Financial Literacy Capacity by marketing Balance Transfer offers intent upon snaring (from other Credit Card Issuers) the most lucrative payers of Interest and Penalty Fees

 

Over the last 25+ years in the region of one million Financially Uneducated And Vulnerable Australian Credit Cardholders with low Financial Literacy Capacity, identified by the RBA as Persistent Revolvers, have been preyed upon by Predatory Advertising.  Around three quarters of a million Financially Uneducated And Vulnerable Australian Credit Cardholders have paid in excess of $20,000 in Interest and Penalty Fees, too often enduring Unconscionable Credit Card Interest Charging at Usurious Interest Rates

Evidence Of Unfair Credit Card Practices Which Prey Upon Financially Uneducated And Vulnerable Australians by Numeracy And Literacy Discrimination contains a veritable welter of proof, across a variety of platforms, of inter alia Extreme Financial And Emotional Distress Suffered by the 400,000 circa (as at 2017) Eligible Persistent Revolver Plaintiffs that had paid in excess of $20,000 in Interest and Penalty Fees, too often enduring Unconscionable Credit Card Interest Charging at Usurious Interest Rates that the Writer identified in his Submission to Maurice Blackburn (on CD) dated 25 June 2017 that sought Maurice Blackburn to run a Class Action against the RBA.  The Writer's Submission to Maurice Blackburn contended that 400,000 circa Eligible Persistent Revolver Plaintiffs that were Financially Uneducated And Vulnerable Australian Credit Cardholders with low Financial Literacy Capacity had been overtly preyed upon by Predatory Advertising Julian Schimmel, Principal Lawyer in Maurice Blackburn's class actions department wrote a two page response dated 14 July 2017.

Australia's Principal Regulator of the Payments System breached its Statutory Duty and its Fiduciary Duty to "best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia" by not recommending to the Commonwealth Govt (under Section 11(1) of the Reserve Bank Act 1959) that it (RBA) be authorised to re-impose a maximum interest rate Cap on Credit Cards when as far back as June 1992, the spread between the Overnight Cash Rate and the average Purchase interest rate exceeded 16% That Cap had stood at 18% until it was removed in April 1985 when the spread/margin between Overnight Cash Rate and that 18% interest rate Cap was less than 1%.  

By not recommending (from 1992) that the Commonwealth Govt. regulate a maximum Purchase Interest Rate and a maximum Cash Advance Interest Rate when the spread between the Overnight Cash Rate and the average Purchase interest rate exceeded 16%, Australia's Principal Regulator of the Payments System breached its Statutory Duty and its Fiduciary Duty to the enormous detriment of several hundred thousand Persistent Revolvers that through no fault of their own possessed low Financial Literacy Capacity and were easy prey to Predatory Advertising.  In Aug 2021 the difference between the Overnight Cash Rate of 0.10% and the Standard credit card Purchase interest rate of 19.94 was 19.84%.  22 years ago (Aug 2000) the spread between the standard Purchase interest rate and the Overnight Cash Rate was a mere 10.39% (16.64% - 6.25%).

 

1.       Overview

Back in 2011, after sharing emails with Ms. Sharon van Etten, Public Relations Officer, Media & Public Relations Office, RBA, the Writer posted his extensive submission (on 3 CDs and A4) to the RBA on 8 Dec 2011 seeking application of the User Pays Principle to Credit Card Products His follow up email to Ms. van Etten sent 16 Dec 2011 and 20 Dec 2011 were not answered Section 8 of his submission accords with recommendations within "RBA's Reform of Credit Card Schemes in Aust:  "A Consultation Document" – Dec 2001 "A movement towards a “user pays” approach to credit card payment services would be consistent with the approach adopted by Australian financial institutions in pricing other payment instruments under their control."

 

 

Below is an extract from the Writer's email to Ian Chua, Senior Communications Officer, Media and Communications, RBA sent 16 March, 2017  3:19PM:

"In the early days of my 37 years career at CBA (late ‘70s), I dealt with four RBA colleagues in Note Issue Dept. at 65 Martin Place (John Graham, Vince Laing, John Jewell and Lance Cochrane) because back then the RBA retained considerable amounts of cash in major regional cities such as Wollongong and Newcastle.  That RBA cash (for other banks in those regional townships to access) was held in the CBA strongroom at those large CBA branches."

Those four former RBA colleagues epitomised the prevailing culture that the Reserve Bank was chartered under Parliamentary legislation to watch over the behaviour of the commercial banks.

In May 2020, Choice CEO, Alan Kirkland, asserted that Credit Card Providers have stolen $6.3 billion from customers “by failing to pass rate cuts on for credit cards, banks have effectively stolen $6.3 billion from the pockets of Australians,” Mr Kirkland said.   

*    "The 10 costliest credit cards in Australia – and why you should avoid them like the plague" - CHOICE

*    "CHOICE is calling on banks to cap interest rates at 10% to stop the spread of long-term credit card debt"
*    "High-interest cards can have you paying back nearly ten times more in interest than low-rate cards over the long term
" - CHOICE

Choice head of campaigns, Matt Levey, said the banks were exploiting customers' failure to understand the full cost of making payments on credit, with more than $35 billion in credit card debt accruing interest each month. ''It's basically just [banks] taking advantage of a product that's poorly understood.  While there's an extensive media spotlight on home loans, it seldom extends to credit cards,'' Mr Levey said.

"Payments group SmartWayToPay is urging the federal government to put a 10 per cent limit on credit card interest rates to help people claw their way out of persistent debt........ Cutting credit card interest rates could make an important difference to those struggling financially.  A 20 per cent rate on a card with $5000 debt would cost a total of $24,345 if just minimum repayments were made, compared to $8116 on a 10 per cent rate."

The Writer telephoned Paul Keating's PA, Susan Grusovin, in mid-Oct 2020 and explained that he was keen to present evidence to Paul Keating that the RBA should have re-imposed a Cap on Credit Card interest rates to protect Australians with low Financial Literacy Skills because Revolvers (33% of Credit Cardholders) were paying all of Credit Cardholders' Contribution To Credit Card Issuers Gross Revenue And 67% of all Credit Cardholders, namely Transactors did not contribute to the cost of the Credit Card System, although enjoying substantial benefits recognised by the RBA "Although they normally pay an annual fee, they pay no transactions fees, enjoy the benefit of an interest-free period and in many cases earn loyalty points for each transaction."  On 28 Oct 2020 the Writer posted his detailed Submission letter to Paul Keating dated 28 Oct 2020 (on 2 @ DVD, 2 @ USB and 3 @ A4) hopeful that Paul Keating would similarly trumpet criticism of the RBA for not having re-imposed a maximum interest rate Cap on Credit Cards (as far back as June 1992 when the spread between the Overnight Cash Rate and the average Purchase interest rate exceeded 16%). The Writer emailed Paul Keating's PA, Susan Grusovin, on 29 Oct 20 and on 4 Nov 20 explaining his letter to Paul Keating dated 28 Oct 20 that include several attached files.  Seemingly the former Labor Prime Minister wasn't overly concerned about the plight of hundreds of thousands of Persistent Revolvers that represent a mere 12.58% circa of all Credit Cardholders, the majority likely 'rusted on' Labor voters, yet contribute a whopping 80% circa of all Interest And Penalty Fees Revenue generated from Credit Card Products, often suffering Extreme Financial And Emotional Distress.

Inaction by APRA and ASIC was attributed to some scandals exposed in the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.  Puzzlingly Australia's Principal Regulator of the Payments System came out of that Royal Commission relatively unscathed.  It should not have because of the Extensive Powers bestowed upon the Reserve Bank, in particular under the Payment Systems (Regulation) Act 1998, conferred an obligation upon the RBA, pursuant to Section 11(1) of the Reserve Bank Act 1959, to inform the Commonwealth Govt. that it (RBA) needed to re-impose a maximum Credit Card interest rate limit/cap as far back as mid-1992 by -

Below is an extract from Designated and Regulated Payment Systems that evidenced that the RBA had actioned all the 'conditions precedent' in order to re-impose a maximum interest chargeable by Credit Card Issuers relying upon the Payments System Regulation Act 1998:

"The RBA -

  1. 'Designated' Credit Card Schemes in Australia on 12 April 2001, relying on Division 2, Section 11 of the Payment Systems (Regulation) Act 1998.  The RBA overtly stressed when it opted to 'Designate' "...credit card schemes in Australia under its regulatory oversight."... that ...."the standards will not cover the setting of credit card fees and charges to cardholders and merchants, or interest rates on credit card borrowings"

  2. Imposed an 'Access Regime' on 23 Feb 2004 on each of the three designated credit card schemes in Australia (Visa, MasterCard and Bankcard) relying upon Division 3 - Access to designated systems, Subdivision A - Access regimes of the Payment Systems (Regulation) Act 1998; and

  3. Determined 'Standards' pursuant to Division 4, Section 18 of the Payments System Regulation Act 1998 that "are in the public interest" on 1 Sept 2016 and 1 July 2017.

The Writer believes that the Principal Regulator of the Payments System failed to notify successive Commonwealth Govt’s (obligated under Section 11(1) of the Reserve Bank Act 1959) that a maximum interest rate Cap (removed in April 1985 during hyper-inflation) needed to be re-imposed because the Overnight Cash Rate had plummeted and Credit Card interest rates were Sticky.  The Principal Regulator of the Payments System failure to "best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia" that includes protecting in alios Credit Cardholders with poor Numeracy and Literacy Capacity, by so notifying the Federal Treasurer constitutes negligence and misconduct of its regulator obligations under civil law because –

1)        RBA’s paper "Reform of Credit Card Schemes in Aust:  "A Consultation Document" in Dec 2001 argued for greater application of the User Pays Principle As acknowledged by the RBA, Transactors do not pay the real economic cost of their Lines of Credit that they enjoy, because they meticulously pay for their Purchases up to 45 days in arrears; and

2)        Six Pivotal Credit Card Publications during the last 26 years, three of which were written by the RBA, identified that interest rates on Credit Card Products against reductions in the Overnight Cash Rate, were most sticky "...The rate on credit cards is found to be the most sticky, followed by personal loan rates, the housing loan rate and the small business overdraft rate"; and

3)      12.58% circa of all Credit Cardholders, described by the RBA as Persistent Revolvers have paid 80% circa of all Interest and Penalty Fees Revenue amounting to many billions of dollars, whilst 67% circa of all Credit Cardholders, described by the RBA as Transactors, contributed zilch of that $6.3 billion of  Interest And Penalty Fees Revenue quantified by CHOICE in June 2020.  Hardly, an example of the User Pays Principle.

Section 2 B. of Extensive Powers and Responsibilities evidence that the RBA's powers and obligations to 'inter alia' "best contribute to.......... the economic prosperity and welfare of the people of Australia" are "unique among central banks" and exceed the obligations upon the U.S. Federal Reserve and The Bank of England, to their peoples' economic prosperity and welfare - explained in The RBA has greater obligations to its people than the Bank of England or the US Federal Reserve.

2.       Australia's Central Bank previously regulated all bank interest rates

Prior to the Campbell Report circa early 1980's, the RBA had imposed an 18% maximum interest rate upon all Credit Card Issuers.  Australia's banking history evidences that "... when de-regulation resulted in adverse consequences, re-regulation ensued...".  Due to failures of banks in the 19th century, Australian banks had been highly regulated.  Particulars of deregulations and subsequent re-regulations are well chronicled That 18% cap on the maximum interest rate on all Credit Cards was withdrawn in April 1985 when the Overnight Cash Rate was a smidgeon over 17% during an era of very high inflation.

Until 1980 banks could not offer more than 3¾% on a passbook account.  "From 1966, when personal loans were introduced, the maximum rate that banks could charge was set by the Reserve Bank."

Ric BattellinoDeputy Governor, RBA acknowledged in his address to China Australia Governance Program in Melbourne (16 July 2007) that in the mid-1970s when the NBFIs were offering much higher deposit interest rates and thereby stealing depositors balances from the traditional banks, that bringing those NBFIs under the Banking Act 1959 was the initial solution:

"The early moves towards deregulation were tentative. There was an alternative school of thought that the problems with the controls in place could be overcome simply by extending their range and reach. For example, legislation was prepared to extend controls to the new non-bank intermediaries which were springing up because of the controls on banks. This legislation was never proclaimed, however, as the intellectual drive towards deregulation eventually dominated."

Below is an extract from A POCKET FULL OF CHANGE - The House of Representatives Standing Committee on Finance and Public Administration - Banking and Deregulation - Nov 1991:

"2.59     The last move to reinforce the regulatory system was the passing of the Financial Corporations Act, 1974.  It was becoming increasingly apparent that a system of implementing monetary policy through tightly regulated banks while there were relatively free non-bank financial intermediaries was leading to the banks losing business to their competitors. This was not only viewed as unfair to the banks but was weakening monetary policy. Many economists saw the solution in deregulating the banks and moving to a more market-based monetary policy. The logical alternative was to attempt to bring the non-banks within the regulatory net. 

This the Act could have done. However, it was decided to limit its operation to the collection of statistics and the sections covering the regulation of non-banks bas never been proclaimed."

Four Economic Reasons for the Campbell Committee Report – Sept 1981 notes inter alia that the Campbell Report recommended removal of the caps on all bank products in an era when commercial interest rates skyrocketed and building societies, credit unions and finance companies had been progressively poaching traditional national and state bank’s depositors’ balances (accounts) since the late ‘70s. “.. by the early 1980s the banks’ share of savings had fallen to 40 per cent, compared with 70 per cent in the early 1950s.  The Overnight Cash Rate peaked at over 20% in June 1984.  It is doubtful that the Campbell Committee ever thought that the Overnight Cash Rate could fall to 0.1% and remain there for 18 months.

3.       Australia's Central Bank's obligations to the Australian people

The RBA professes itself to be the Principal Regulator of the Payments System The RBA's "Our Role" represents to "best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia". That obligation to "the people of Australia" far exceeds the obligations upon the USA and UK 'central banks', U.S. Federal Reserve and The Bank of England respectively, to their peoples.

The Payment Systems (Regulation) Act 1998 obligates the Payments Systems Board to always Act in the Public Interest.  The Act "allows it to undertake more direct regulation of ‘Designated’ payments systems when it judges it to be "in the public interest". This may involve the imposition of access rules or operating standards (under Division 4, Section 18 of the Payments System Regulation Act 1998) for participants in such systems."

"Increasingly, central banks are being given explicit authority for payments system safety and stabilitybut the Board's legislative responsibility and powers to promote efficiency and competition in the payments system are unique. This responsibility has broadened the Bank's traditional focus on the high-value wholesale payment systems which underpin stability, to encompass the retail and commercial systems where large transaction volumes provide scope for efficiency gains."

Below are extracts from Reserve Bank of Australia Bulletin  -  July 1998 - Australia’s New Financial Regulatory Framework that chronicles the Reserve Bank's powers, set out in the Payment Systems (Regulation) Act 1998, that allow the Reserve Bank to undertake more direct regulation of ‘designated’ payments systems to –

"... promote competition in the market for payments services, consistent with the overall stability of the financial system..." when it judges it to be "in the public interest" which may involve the imposition of access rules or operating standards for participants in such systems:

"The new Payments System Board is responsible for the Bank’s payments system policy, the objectives of which are:

•     controlling risk in the financial system arising from the operation of the payments system;

•     promoting the efficiency of payments systems; and

•     promoting competition in the market for payments services, consistent with the overall stability of the financial system.

The Bank’s powers in this area, set out in the Payment Systems (Regulation) Act 1998, allow it to undertake more direct regulation of ‘designated’ payments systems when it judges it to be in the public interest. This may involve the imposition of access rules or operating standards for participants in such systems. The Act also provides a framework for regulation of purchased payment facilities, such as travellers cheques and stored-value cards."

Below is an extract from the Writer's page titled Australia's Principal Regulator of the Payments System:

"The Reserve Bank of Australia -

            A.    has powers to gather financial information from ADIs under Part 5—Miscellaneous, Section 26 of the Payment Systems (Regulation) Act 1998; and

            B.    has responsibilities to 'inter alia' "best contribute to.......... the economic prosperity and welfare of the people of Australia" in terms of Section 10(2) 'Functions of Reserve Bank Board' of Reserve Bank Act 1959 which includes -
       "
....inform the Government, from time to time, of the Bank's monetary and banking policy" under Section 11(1) of the Reserve Bank Act 1959;

            to set Standards that "are in the public interest" relying on Division 4, Section 18 of the Payments System Regulation Act 1998 for a Payments System that it Designated on 12 April 2001 (under Division 2Section 11 of the Payment Systems (Regulation) Act 1998; and

            to re-regulate commercial bank interest rates relying on Section 50 of the Banking Act 1959 that "are in the public interest",

  that are more extensive/inflexible/onerous than the -

  1.      Bank of England, that was not nationalised as Britain's central bank until 1946, which is a corporation wholly owned by the UK government - the 'Corporate governance: Board responsibilities' – SS5/16 (Short form) focus on the Corporates it regulates with no apparent obligation to best contribute to the peoples of Britain; and

  2.      U.S. Federal Reserve that was established as the United States' central bank until 1913, although the below item 7. "Promoting Consumer Protection and Community Development." obligates the U.S. Fed to research the impact of financial services practices on consumers and communities:

                       "The Federal Reserve advances supervision, community reinvestment, and research to increase understanding of the impacts of financial services policies and practices on consumers and communities."

Below is a brief extract from a description of the Reserve Bank of Australia (RBA) by Clayton Utz:

"The RBA’s monetary policy is primarily directed at maintaining inflation rates at the level most conducive to sustainable growth. The RBA’s financial stability policy aims to prevent excessive risks in the financial system and to limit the effects of financial disturbances when they occur.  Within this role, the RBA has a particular responsibility for maintaining the efficiency of the payments system.  The RBA is governed by the Reserve Bank Board and the Payments System Board."

4.     Australia's Central Bank has failed in its obligations to "best contribute to.......... the economic prosperity and welfare of the people of Australia"

To the Writer's knowledge, Australia's 'central bank' has not exercised its rights -

*        under Part 5—Miscellaneous, Section 26 of the Payment Systems (Regulation) Act 1998 to ask for financial data from the major Credit Card Issuers of Interest & Penalty Fees revenue for each of their Credit Cardholders for all Credit Card Products for a minimum of 12 months, or even 6 months, in order to establish if the User Pays Principle applies, notwithstanding that the RBA argued for greater application of the User Pays Principle in its paper "Reform of Credit Card Schemes in Aust:  "A Consultation Document" in Dec 2001; or

*        under Section 11(1) of the Reserve Bank Act 1959 to " ....inform the Government, from time to time, of the Bank's monetary and banking policy" having regard to its obligations under Section 10(2) 'Functions of Reserve Bank Board' of the Reserve Bank Act 1959 to "best contribute to.......... the economic prosperity and welfare of the people of Australia", to set new Standards under Division 4, Section 18 of the Payments System Regulation Act 1998 to re-regulate a maximum Purchase interest rate and re-regulate a maximum Cash Advance interest rate after it published LOAN RATE STICKINESS: THEORY AND EVIDENCE in June 1992 to adopt other User Pays Principle fee changes that -

          *        the RBA recommended in Dec 2001; and

          *        the Writer recommended in Section 8 of his letter (on CD) to the RBA dated 8 Dec. 2011 - explained in Point 9 of Supporting Documentary Evidence re 1st Question.

5.         ABA's Banking Code of Practice set new stringent standards of practice for banks, their staff and their representatives to take effect on or before 1 July 2019.  Australia's Central Bank should have recommend to the Federal Treasurer that it regulate most of the nine ABA imposed changes at least 15 years earlier than 1 July 2019

Australia's Principal Regulator of the Payments System breached its Statutory Duty to "best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia".  Its Payments Systems Board abrogated its responsibility to always Act in the Public Interest by failing to "..undertake more direct regulation ofdesignated payments systems when it judges it to be in the public interest" due to condoning Two Exceedingly Costly Monthly Interest Charging Practices by many Credit Card Issuers that Targeted Credit Cardholders With Low Financial Literacy Capacity, whereupon Financially Uneducated And Vulnerable Australians have suffered Extreme Financial And Emotional Distress

Two Exceedingly Costly Monthly Interest Charging Practices evidences that the Reserve Bank breached its Statutory Duty and Fiduciary Duty to Credit Cardholders with low Financial Literacy Capacity Persistent Revolvers that account for a mere 12.58% circa of Credit Cardholders have contributed a whopping 80% circa of all Interest And Penalty Fees Revenue annually generated from Credit Card Products The numeric dollar magnitude of those losses is explained in the Writer's Submission to Maurice Blackburn lawyers.

RBA's LOAN RATE STICKINESS: THEORY AND EVIDENCE written by Philip Lowe and Thomas Rohling - Research Discussion Paper - 9206 - June 1992 recognised that Credit Card Issuers were not passing on reductions in the cost of funds, but the RBA Board did zilch about the Commonwealth Govt. regulating Credit Card Issuers to lower interest rates on their Credit Card Products, yet it possessed the Extensive Regulatory Powers to do so.  Below is an extract from RBA's LOAN RATE STICKINESS: THEORY AND EVIDENCE:

This paper examines the degree of price stickiness in the market for bank loans. In the classical world of perfect competition, changes in marginal costs are translated into similar changes in the price of the product. We find that complete pass-through of changes in banks' marginal cost of funds only occurs with the base or reference overdraft rates to large and small business borrowers.  For credit cards, personal loans, owner-occupied housing loans and the standard overdraft rate, changes in the banks' marginal cost of funds have not been translated one for one into the contemporaneous lending rates."

Unconscionable Credit Card Interest Charging focuses on a significant change in interest charging for Credit Cards that a Red Faced Australian Bankers Association, under a parachuted in, Anna Bligh, regulated ALL Credit Card Issuers in Aust. (implement by 1 July 2019) under the ABA's 'Banking Code of Practice'These regulated changes followed years of deceit perpetrated voracity fostered under Ms. Bligh's two predecessors, David Bell and Steven Münchenberg.  Below is a crucial extract from Unconscionable Credit Card Interest Charging:

"ABC News article, Banks revamp code of practice in face of scandals, royal commission -

(A).      informed that the current CEO of the ABA, Anna Bligh, announced in late Dec 2017 that the ABA had just lodged a 'Banking Code of Practice' with the Australian Securities and Investments Commission (ASIC) for approval; and

(B).      listed several changes that will be legally binding on all 'member banks' of the ABA which includes:

                 "Customers only paying interest on what remains on a credit card and not the full amount of purchase if a loan is being paid down."

 

 

 

Below is an extract from page 40 of Australian Banking Association Banking Code of Practice - 1 March 2020 Release:

"Charging interest retrospectively on portion of credit card balance that is paid off by the due date

126. If you have an interest-free period on a consumer credit card balance, or part of a balance, for a period of time, we will not retrospectively charge you interest for that period because you didn’t pay off that balance, or part of that balance, by the due date."

The fact that the ABA made it mandatory in its lodged Banking Code of Practice that its members charge interest on ONLY any unpaid portion of the Closing Balance from the Payment Due Date is patent evidence that the previous long-running practice (explained in Unconscionable Credit Card Interest Charging) was Unconscionable Conduct  Targeted At Credit Cardholders With Low Financial Literacy Capacity. and unfortunately countenanced by Australia's Principal Regulator of the Payments System,

6.       Have reviews of the state of competition in the financial system that have been recommended by inter alios the Australian Govt been carried out?

Recommendation 30 (page 254) of the Australian Govt Financial System Inquiry - Final Report - Nov 2014 recommended Strengthening the focus on competition in the financial system by reviewing "the state of 'competition' in the financial system every three years":

Recommendation 30
Review the state of competition in the sector every three years, improve reporting of how regulators balance competition against their core objectives, identify barriers to cross-border provision of financial services and include consideration of competition in the Australian Securities and Investments Commission’s mandate.

"As an immediate first step, regulators should examine their rules and procedures to assess whether those that create inappropriate barriers to competition can be modified or removed, or whether alternative and more pro-competitive approaches can be identified.42  Each regulator should report back to Government prior to the first external review of the state of competition.

Government should update ASIC’s mandate to include a specific requirement to take competition issues into account as part of its core regulatory role.43

These proposals are in addition to the recommendations in this report addressing sectoral issues in banking, payments and financial markets."

Both ASIC and Australian Treasury are members of the Council of Financial Regulators The abovementioned Financial System Inquiry Final Report sits on the Australian Treasury website. Notwithstanding the need to "Review the state of competition in the sector every three years", seemingly, neither ASIC, nor Australian Treasury, nudged the RBA to re-impose a maximum interest rate on Credit Cards or indeed encouraged Credit Card Issuers to reduce interest rates on their existing Credit Card Products. 

Below is a quotation from Westpac's submission to the Wallis Inquiry 1996, submitted by the then CEO, Bob Joss, that may have anticipated that after deregulation several Credit Card Issuers would run amuck:           

    "Also relevant is the Inquiry’s concern with fairness, or the equitable treatment of the various users of the financial system."

             "Protection of consumers

    On-going monitoring of credit card pricing in anticipation of a substantial inquiry into the effects on consumers of the deregulation of credit card interest rates"

7.       High annual cost to the State and Territory budgets of providing Financial Counselling

Financial Counselling Australia publication dated Jan 2014 reported -

·     "Total funding from governments in Australia for financial counselling service delivery is $43.38 million per annum. 

·      As a whole, the States and Territories provide a slightly greater share of funding at $23 million per annum, accounting for 54% of total annual funding to the sector.  Federal Government funding is $20 million per annum, accounting for 46% of total funds."

 

Dept of Families and Social Services reported in March 2019 an agg. of $64.1 million (annually) was expended over the previous financial year on Financial Counselling across Federal, six States and the ACT governments:

  • Department of Social Services (DSS) provides approx. $18.6 million per annum as part of its Financial Wellbeing and Capability activity

  • Department of Agriculture and Water Resources provides approx. $19.5 million funding annually for the Rural Financial Counselling Service. This funding is provided for the delivery of free financial counselling services in farming communities to eligible clients who are experiencing, or at risk of, financial hardship.

  • Governments in all states and the Australian Capital Territory  support a variety of financial capability and counselling initiatives - in the order of $26 million per annum for generalist financial counselling services.

This appears to be a 47.7% (($64.1m - $43.38m)/$43.38m) increase in funding of Financial Counsellors over only five years.

How much of this annual funding of Financial Counsellors could have been reduced had the Principal Regulator of the Payments System treated the CAUSE rather than condoned the EFFECT?

 

8.        Financial Counsellors evidence first-hand "the worst financial scams and unscrupulous market conduct in the country" (Predatory Advertising) on a daily basis within some web and newspaper advertisements for Credit Card Products that have patently proven very costly for Credit Cardholders with low Financial Literacy Skills

 

 

The immediately above embedded thread provides access to a welter of evidence of the distress upon many Australians with low Financial Literacy Capacity incurring huge Credit Card indebtedness not only for the Credit Cardholders, but also for Financial Counsellors.  Below are a few extracts from the above title heading:

 

"Around half the people that contact us actually have credit card debt of over $10,000," said the Victoria's Consumer Action Law Centre's Chief Executive, Gerard Brody.  "Many have many thousands more than that in credit card debt and, in fact, we've worked out that at least one person a week that contacts our centre has credit card debt of more than $100,000." 

 

Credit card debt is a leading reason why people seek financial counselling services, according to principal solicitor with the Financial Rights Legal Centre, Alexandra Kelly.

"Typically, they may start with one card and when they reach the limit on that card, they get a second card and a third card and so on," she said. "They end up just shuffling the debts around while the interest compounds, leaving them in unmanageable debt."

 

The biggest debt Alexandra Kelly has seen on a single card is $90,000, while clients with multiple cards can end up owing hundreds of thousands of dollars.

"We have had cases of people who have accrued debts of $100,000 or $200,000 on multiple cards - that is the worst case scenario," she said.

Ms Katherine Temple, a policy officer with the Consumer Action Law Centre in Melbourne, provided the Senate Economics References Committee with some insight into its work with people struggling with Credit Card Debt Accruing Interest, and by extension the scale and severity of the problem in the community:

"Consumer Action's free telephone financial counselling service, MoneyHelp, receives at least 15 calls per day from people struggling with credit card debt.  Over 50 per cent of our callers have credit card debt exceeding $10,000, over 28 per cent have debts exceeding $20,000 and nearly every week we get a call from someone with credit card debt exceeding $100,000.  However, the number of people contacting MoneyHelp for assistance is likely to be only a small proportion of those who are struggling with credit card debt.85 "

"..can lead to and exacerbate the marginalisation of struggling consumers.  It can result in significant financial hardship and, in some cases, bankruptcy and the loss of the family home.  At an acute level, credit card debt can lead to family violence, breakdown and a deterioration in health, including mental health.  It can also have a long-term impact on the capacity to provide for health, retirement and education.  These are serious and profound impacts.  Taking appropriate steps, including regulation, should be an absolute priority for policymakers."[86]

Katherine Lane, principal solicitor at the Financial Rights Legal Centre, said she sees many people mired in credit card debt. She argues credit card terms can last decades and should be limited to three years, and borrowers should be required to pay off larger minimum amounts, including the minimum of the principle. But she said after 26 years of working in the financial services sector, she still couldn't understand why credit card interest rates stay so high.  "Personal loans are for five years, credit cards are for 30. Let's change that. Banks have made a fortune at amounts they shouldn't have got – a reasonable period is three years," she said.

Below are two extracts from a speech in March 2006 by David Tennant, Chairperson, Australian Financial Counselling and Credit Reform Association at their Annual Conference in Qld

"Queensland is the host state and custodian of the national consumer credit regulatory regime. It is also the home base of some of the worst financial scams and unscrupulous market conduct in the country. Many of these scams spread south and west much faster than the cane toad has so far been able."

SMH article "Middle class hit by debt" notes that Tony Devlin, a senior Financial Counsellor at Salvation Army's "Moneycare" service, has assisted hundreds of Level 1 and Level 2 Australians who have incurred huge debts on multiple credit cards.  "There are far more middle-income earners seeking a way out of the desperate cycle of huge mortgage repayments and mounting credit card debt.........And people try to keep the ship afloat by using more credit cards." 

 

The Writer spoke to Tony Devlin on Wed 7 Dec '11.  Tony told him "It is not uncommon to meet people in financial trouble who had significant debts on between 6 and 10 credit cards." 

9.       Journalists and consumer groups have been vocal for decades in their criticism of some Credit Card Issuers engaging in Numeracy And Literacy Targeting to the enormous financial detriment of Persistent Revolvers who have paid 80% circa of the cost of the Lines of Credit enjoyed by Transactors, with the remaining 20% circa contributed by Occasional Revolvers

Below are extracts from "Ross Greenwood, David Koch and Paul Clitheroe slam banks over ‘unconscionable’ credit card lending" – news.com.au.  The three finance journalists were questioned by Economic References Committee chairman, Labor’s Sam Dastyari, and Liberal Sean Edwards, at the Senate Inquiry into credit cards at the Sofitel Wentworth in Sydney on Sept 1, 2015:

          "FINANCE experts Ross Greenwood, David Koch and Paul Clitheroe don’t always agree — but they’ve just united to slam the banks over ‘unconscionable’ credit card lending.

 ROSS Greenwood, David Koch and Paul Clitheroe have been friends and competitors for 30 years — sometimes colleagues. Today they were united in unleashing on banks over “unconscionable” credit card lending at a Senate inquiry into plastic.

 “Credit cards have been a rort on so many different levels and generally it is the consumer getting skimmed,” said Mr Koch, of Channel Seven. Rates, surcharges and fees were unjustifiable.
 

Paul Clitheroe — formerly of Nine’s Money show, the host of the Talking Money radio show and chairman of the Federal Government’s Financial Literacy Board — took aim at zero per cent balance transfer deals.  “They are a debt trap,” Mr Clitheroe said. "Those who take out the deals were spending more than they earned and the banks knew it."

Mr Greenwood said, ".... banks shouldn’t determine what constitutes responsible lending, as they currently do.  “Why do the poor subsidise the wealthy?” he asked.
"And the minimum monthly repayment should at least cover the interest repayments on the balance."

Mr Clitheroe advocated for a public awareness campaign and for there to be more checks on balance transfers.

He said that if a person hasn’t been able to pay off their existing debts, “as a responsible lender how can you lend them more?”

Below are three extracts from Helping Australians avoid the credit card debt trap - Chapter 5 - 16 Dec 2015:

5.47      The same CANSTAR analysis cautioned cardholders considering a balance transfer to check the interest rate that would apply to any outstanding amount on a balance transfer at the expiry of the honeymoon period (the 'revert rate'). CANSTAR noted that for the 46 cards it had identified that were offering zero per cent balance transfers, the revert rate ranged anywhere from 10.99 per cent to 21.99 per cent.[46]  CHOICE indicated in its submission that the average revert rate for balance transfer offers, which it called the 'sting in the tail', was in fact 20.09 per cent.[47]

5.51 Similarly, Paul Clitheroe, Chairman, Money Magazine, told the committee that balance transfer offers presented a 'debt trap' to consumers who failed to change their behaviour upon accepting an offer."

 

5.55      CBA advised the inquiry that zero per cent balance transfer cards should be banned outright.  The bank is the only one of the major banks that does not offer zero per cent balance transfers. Echoing the abovementioned arguments, CBA told the committee:

The experience here, and in other markets around the world, is that customers increase their debt and many do not pay off the debt before the end of the offer period. It has been our view that such arrangements are not the right thing for our customers. We believe the committee should consider a total ban on zero per cent balance transfers, a move that would have our full support.[54]"

"CHOICE is concerned that low income earners are disproportionately affected by the costs of credit cards. Persistent Revolvers are overwhelmingly from low income households.18  Interest payments made by these consumers help subsidise the rewards programs offered to Transactors, who tend to be wealthier and attracted to high-interest cards that offer redeemable points as prizes for frequent usage".

"Another problem with deregulation was that credit issuers were not required to set a manageable minimum payment.  Most credit cards have slowly lowered their required minimum monthly payment from around 5% of the balance to only 2%.  This encourages their customers to pay less each month, thereby needing more monthly payments to pay off the balance.  If a customer has a balance of $5,000 and only paid 2% of the balance each month at an interest rate of 18% it would take 46 years and interest costs of over $13,000 to pay it off."  Interest would be 260% of the initial $5,000 indebtedness. 

 

 

10.      References to the Writer's earlier approaches on CDs concerning Australia's Central Bank's failure to observe its Parliamentary Bestowed Mandate  to "best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia" that includes Credit Cardholders, through no fault of their own, possess low Financial Literacy Capacity

  1. Writer's letter to Ms. Sharon van Etten, Public Relations Officer, Media & Public Relations Office, Reserve Bank of Australia dated 8 Dec 2011 seeking application of the User Pays Principle to Credit Cards.

  2. Writer's Submission to Maurice Blackburn dated 25 June 2017 and Maurice Blackburn's response letter dated 14 July 2017.

  3. Writer's letter to the Executive Producers of Four Corners dated 15 Sept 2017 re proposed Four Corners program titled "Nobody Cares in a Christian Country" that would chronicle/detail the ineptitude of two of Australia's Three Financial Services Regulators to the detriment of almost half a million Persistent Revolvers

  4. Writer's Submission to the Head of the Royal Commission into misconduct in the Banking, Superannuation and the Financial Services Industry dated 18-Apr-2018 that provided Thirty Two Written Questions and Supporting Evidence relating to Credit Cards for the Royal Commission to consider asking the RBA, ACCC, APRA and ASIC.

  5. Writer's Submission to Adele Ferguson dated 5 Oct 2019 that provided evidence for a Second Wave of the Royal Commission into Financial Services

  6. Writer's Submission to Ian Verrender dated 5 Feb 2020 that provided evidence for a Second Wave of the Royal Commission into Financial Services.

  7. Writer's Submission to Michael West Media dated 10 July 2020 that alleged that the RBA had breached its Statutory Duty and Fiduciary Duty to Credit Cardholders with low Financial Literacy Capacity

  8. Writers letter to Paul Keating dated 28 Oct 2020 that requested he send his CD to two different 'constitutional lawyers' to opine on his -

    A.     allegations against the RBA summarised in Evidence Facts Sheet;

    B.     Thirty-Two Questions Directed at Three Financial Services Regulators, or a Royal Commissioner, and Supporting Evidence that warrant each question being asked in a Second Wave of the Royal Commission into Financial Services; and

    C.     Evidence Facts Sheet.

  9. Writer's letter to Professor Elizabeth Sheedy dated 15 Feb 2021 that asked whether an ex-Prime Minister that is adept at taking it, should also walk it by rebuking the RBA for not re-imposing a maximum interest rate Cap on all Credit Cards to halt the pillaging of Financially Uneducated And Vulnerable Credit Cardholders.

The Writer's letter on CDs to 5, 6 and 7 above -

a)        recommended a very brief second wave of the Royal Commission; and

b)        provided Thirty-Two Written Questions directed at Financial Services Regulators, and a Royal Commissioner, and my Supporting Evidence that warrant these questions to right the wrongs within the most differentiated product in the entire Western World, because -

*           12.58% circa of all Credit Cardholders, identified by the RBA as Persistent Revolvers, invariable with low Financial Literacy Capacity, have paid 80% circa of all Interest and Penalty Fees Revenue; and

*           five former Prime Ministers have attested that Australia is an egalitarian country, yet it is not.

Extensive Supporting Documented Evidence to warrant each of the Thirty-Two Written Questions is accessible by clicking on each Question number.

So complex, that if the 2018 Royal Commission into Financial Services had kicked-off by investigating Unconscionable Conduct by many Credit Card Issuers that manifested over the last 20 years, Commissioner Hayne could have expended all of 2018 cleaning up only one banking product, albeit the most prolifically used, such is the breadth and depth of Unconscionable Conduct primarily targeted at Financially Uneducated And Vulnerable Australian Credit Cardholders with Low Financial Literacy Capacity.

11.       Postscript

The RBA needs to be held to account for the Extreme Financial And Emotional Distress that the Financially Uneducated And Vulnerable Persistent Revolvers, the majority of whom would likely be rusted on Labor voters, have suffered during the last 25+ years.  The vast majority received their first Credit Card in their late teens or very early adulthood, with rarely a skerrick of money management understanding, but rather were confronted by Predatory Advertising.

Is Australia really an egalitarian country?  Five Prime Ministers have talked it by professing so.  But our Federal Govt hasn't walked it, obligated under Section 51 of the Australian Constitution, to the detriment of Financially Uneducated And Vulnerable Australians that possess, often through no fault of their own, low Financial Literacy Skills; some Credit Card Issuers have deployed Predatory Advertising and charged Usurious Interest Rates and Penalty Fees, Targeted at Credit Cardholders with Low Financial Literacy Capacity.

Prior to the Campbell Report circa early 1980's, the RBA regulated all Australian bank interest rates with an Iron Fist dating back to the failure of banks in the 19th century -  "... when de-regulation resulted in adverse consequences, re-regulation ensued..."

Many Credit Card Issuers have engaged in Predatory Advertising charging Usurious Unsecured Personal Loan Interest Rates overtly Targeting Credit Cardholders with Low Financial Literacy Capacity Financially -  Uneducated And Vulnerable Australians suffering Extreme Financial And Emotional Distress for over 25 years, whilst 67% of Credit Cardholders, identified by the RBA as Transactors, have enjoyed their Lines of Credit from regularly using their Credit Cards at virtually no cost, even though the RBA has previously written that the User Pays Principle should apply to Credit Card Products

Inaction by APRA and ASIC was attributed to some scandals exposed in the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.   ABCNews Business Editor, Ian Verrender, article (26 Nov 2018) Is it time for corporate watchdog ASIC to be put down? includes "It is this cosy relationship that forms the nub of the problem".

Yet far more consequentially, Australia's Principal Regulator of the Payments System has been complicit with Credit Card Issuers that engaged in Predatory Advertising even though the Commonwealth Govt had enacted legislation for the Principal Regulator of the Payments System to act upon Unconscionable Conduct from Predatory Marketing, in particular concealed interest penalties in 9 font Arial dark grey in 98 pages T&Cs, of some Credit Cards.

Post the 2018 Royal Commission, "ASIC and APRA, in addition to the Royal Commission recommendations addressed to them specifically, are now working with the Federal Government to assist the development of legislative reform":

  • "ASIC Management Accountability Regime and Governance and Senior Executive AccountabilitiesThe FSRC recommended that the purpose of the Banking Executive Accountability Regime (BEAR) also be applied to both ASIC and APRA – both regulators released their accountability framework in December 2019."

  • "APRA is providing assistance with legislative reforms that give effect to the Financial Accountability Regime (that will extend the BEAR regime). ASIC is also focused on implementation arrangements for new laws as they commence."

12.     Summary - The central issue
In April 1985 the 18% interest rate Cap on Credit Cards was removed when the Overnight Cash Rate was 17.2% circa - spread was less than 1%.

Less than two years ago the spread between the Overnight Cash Rate of 0.10% and the highest Cash Advance interest rate. (Latitude Financial's Go Mastercard) was over 28% Latitude Financial's Go MasterCard had a Cash Advance interest rate of 29.49% until March 2019 Presently it is 25.9%, but now incorporates a Cash Advance Fee of $3 or 3% of the cash advance, whichever is greater = 28.9%. It charges an explicit 'Late fee' of $35.  $8.95 monthly account service fee when outstanding balance is greater than $10.  Little wonder that Credit Cardholders with low Financial Literacy get lured into applying for a Latitude Financial GO Mastercard because of deceptively offering 'Enjoy now. Pay later. Interest Free'.

Persistent Revolvers invariably with low Financial Literacy that account for a mere 12.58% circa of Credit Cardholders have contributed a whopping 80% circa of that $6.3 billion (asserted by Alan Kirkland of CHOICE in June 2022) in Interest And Penalty Fees Revenue due primarily to Credit Card Issuers not passing on falls in the Overnight Cash Rate The remaining 20% of that $6.3 billion was paid by other Occasional Revolvers that account for 20.42% circa of all Credit Cardholders.  The remaining 67% circa of all Credit Cardholders, described by the RBA as Transactors, contributed zilch of that $6.3 billion of Interest And Penalty Fees Revenue.  Hardly, an example of the User Pays Principle that "RBA's Reform of Credit Card Schemes in Aust: "A Consultation Document" – Dec 2001 advocated it apply to Credit Card Products  "....consistent with the approach adopted by Australian financial institutions in pricing other payment instruments under their control."  But its Board never adopted its own policy document.

 

Since the early 1990s hundreds of thousands of Credit Cardholders too often with low Financial Literacy Capacity generally through no fault of their own, the majority likely 'rusted on' Labor voters, have paid over $20,000 each in Interest and Penalty Fees on Credit Card Products because the Reserve Bank Board overlooked Credit Card Issuers explicitly Targeting Credit Cardholders With Low Financial Literacy Capacity, Predatory Advertising that Federal Parliament had entrusted it (back in 1959 under Nugget Coombs) to inter alia "....best contribute to.......... the economic prosperity and welfare of (ALL) the people of Australia".


13.     Footnotes

"RBA Governor Philip Lowe says it’s ‘still plausible’ first rate rise won’t be before 2024"  - Nov 16, 2021 address to Australian Business Economists.  On 16 Nov 2021 the Cash Rate was 0.10%.  RBA increased it to 2.35% on 6 Sept '22 even though the primary cause for recent inflation has been energy, fuel and food cost increases, primarily imported costs due to impacts of the Ukraine War - referred to as a 'supply shock'. These 'supply prices' have increased due to external impacts.  Alas, the RBA increasing interest rates to reduce current inflation (caused by these external price increases) will also increase unemployment, thereby accentuating the adverse effects of the 'supply shock'.  Whereas previous recent bouts of high inflation in Australia in the early '70s, late '80s and in 2000 were generally 'demand driven' due to wages growth, referred to as 'demand shock'.  So the RBA increasing interest rates to reduce the available money supply was a logical treatment for those earlier instances.

 

‘They have to be held to account’: Future Fund chairman lashes RBA over rate rises.

 

Yours sincerely

Philip J. Johnston

==================================

Parliamentary Acts, MoU's and RBA Credit Cards Regulatory Decisions relied upon in this Public Submission

*         Banking Act 1959  -   Banking Act 1959  (222 pgs)

*          Reserve Bank Act 1959  -  Reserve Bank Act 1959  (57 pgs)

*          Payment Systems (Regulation) Act 1998  -  Payment Systems Board Act 1998  (33 pages)

*          APRA Act 1998  -  APRA Act 1998  (72 pgs)

*          Australian Securities and Investments Commission Act 2001  (394 pgs)

*          Competition and Consumer Act 2010  (544 pgs)

*          Memorandum of Understanding  -  Australian Competition and Consumer Commission and Reserve Bank of Australia dated 8 Sept 1998

*          Memorandum of Understanding  -  Australian Prudential Regulatory Authority and Australian Securities and Investments Commission dated 8 Oct 1998

*          Memorandum of Understanding  -  Australian Prudential Regulation Authority and Reserve Bank of Australia dated 12 October 1998

*          Memorandum of Understanding  -  Australian Prudential Regulation Authority and Australian Competition and Consumer Commission dated 30 November 1999

*          Memorandum of Understanding  -  Australian Securities and Investments Commission and Reserve Bank Of Australia dated 18 March 2002

*          Credit Cards Regulatory Decisions by the RBA

Primary Sections of Acts relied upon:

·         Section 50 ‘Control of interest rates’ of the Banking Act 1959

·         Section 10(2) 'Functions of Reserve Bank Board' of Reserve Bank Act 1959

·         Section 11(1) ‘Differences of opinion with Government on questions of policy’ of the Reserve Bank Act 1959

·         Division 2Section 11 of the Payment Systems (Regulation) Act 1998

·         Division 3Section 12 of the Payment Systems (Regulation) Act 1998

·         Division 4---Section 18 of the Payments System (Regulation) Act 1998

Declaration that the Writer is not conflicted.