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Persistent Revolvers (discussed in Chapter 5 and Chapter 20) generally Lack Financial Acumen and possess low Financial Literacy Capacity *** identified in Graph 7 'Cardholder repayment behaviour' of RBA Submission to the Senate Inquiry into Matters Relating to Credit Card Interest Rates - Aug 2015 - (i) pay a 17.22% interest rate (average based on ASIC Money Smart) on 100% of their Credit Card Debt Accruing Interest with an average of 5½ Credit Cards per Persistent Revolver (up to 20 Credit Cards could be held by a single Persistent Revolver) - refer Chapter 7, occasionally on aggregate Total Amount Owing that exceeds $100,000 according to anecdotal evidence from 'Credit Card Distress' Authorities in Quotes from reputable Credit Card Distress Authorities about unconscionable advertising; (ii) forfeit their Interest Free Period; (iii) pay Late Payment Fees and may also pay Over-the-Limit Fees; (iv) experience Extreme Financial And Emotional Distress; (v) account for 38.13% circa of all Revolvers (Graph 7 below and table thereunder); (vi) account for 12.58% circa of all Credit Cardholders (Revolvers = 33% of Credit Cardholders. Persistent Revolvers = 38.13% circa of Revolvers. 38.13% of 33% = 12.58% circa of all Credit Cardholders, being one in every eight Credit Cardholders) (vii) pay 80% circa of all Interest and Penalty Fees Revenue generated from Credit Card Products; (viii) held 5,201,380 Credit Cards circa of the 16.699 million Credit Cards in Australia in 2017; (ix) in 2017 circa paid $5,471,110,000 in agg. Credit Card interest annually on 5,201,380 Credit Cards owned by Persistent Revolvers (x) paid on ave. $5,159.80 circa of interest and penalty fees in 2017; and (xi) account for 12.58% circa of the 7,515,000 Credit Cardholders (June 2016), namely 945,706 [cell b36] Credit Cardholders (ASIC 'Credit card debt clock' 27-Apr-17) that contribute a whopping 80% circa of Interest And Penalty Fees Revenue levied by Credit Card Issuers annually; and (xii) "13 per cent of people pay only the minimum repayment off their account each month. Australians have a collective credit card debt of almost $1,500 for every man, woman and child". *** The above information is drawn from calculations in Excel file 'Credit Card Statistics' based on - (a) the below Commonwealth Treasury and RBA quotations that Revolvers account for 33% circa of Credit Cardholders; (b) anecdotal evidence from 'Credit Card Distress' Authorities, in particular Financial Counsellors, regarding the magnitude of Credit Card Debt Accruing Interest (and the number of Credit Cards owned) held by many of the Credit Cardholders that seek their financial counsel; and (c) the below RBA Graph 7 and table thereunder. Four Types of Revolvers informs that not all Persistent Revolvers are on low incomes with poor Financial Literacy Capacity.
The above 'pie chart' (on RHS) appears in a journal report titled "Who Pays for Credit Cards?" dated 2001 which displays a break-up of Card Issuers' Revenues for the aggregate of Visa, MasterCard and Discover cards in the USA. It shows that net U.S. Interest Revenues of 75% and associated Penalty Fees Revenue (Late Payment Fees and Overlimit Fees) of 6.3% and Cash Advance Fees of 5.4% aggregate to 86.7% of U.S. Card Issuers' Annual Revenue. Interchange Fees charged to the Merchant are only 10.7%. Below is the only reference to Credit Cards in the RBA's Financial Stability Review - Oct 2015
The term, Persistent Revolvers, was identified by the Reserve Bank in its Submission to the Senate Inquiry into Matters Relating to Credit Card Interest Rates - Aug 2015 - Submission 20. It appears in the below Graph 7 titled "Cardholder Payment Behaviour" on page 6. The explanation of (v) to (xii) [listed above] is set out below.
Chapter 2 - Overview of the Australian credit card market notes:
McKinsey Report - May 2014 categorizes 'Five Segments' of Credit Cardholders in the USA. Below is an extract from the 'Third Segment', namely 'Financially stressed':
"This estimate is from the 2016 Credit Cards Market Study by the UK Financial Conduct Authority (FCA). The FCA defined systematic minimum repayment behaviour (Persistent Revolvers) as customers who make nine or more minimum repayments over 12 months. There are no published Australian estimates of the proportion of credit card consumers who are Persistent Revolvers and there is no single definition of Persistent Revolvers in Australia." Revolvers represent 33% of Credit Cardholders transactions. Revolvers carried $32.183 billion (see above graph as at July '16) of interest accruing Credit Card debt at an average per Credit Card debt of $6,095 paying interest @ an ave. 17% p.a. = $1,036 pa. interest on average per Credit Card used. This $1,036.20 pa. circa takes no account of Late Payment Fees.
The immediate above 'Table B' evidences that 12.58% of Credit Cards are held by Persistent Revolvers (Revolvers = 33% of Credit Cardholders. Persistent Revolvers = 38% of Revolvers. 38% of 33% = 12.58%) InfoChoice.com.au notes in 'Low income families are spending on credit cards':
"13 per cent of people pay only the minimum repayment off their account each month. Australians have a collective credit card debt of almost $1500 for every man, woman and child"
"Regulatory tricks, to their credit, in our interest" - SMH, Clancy Yeates - Jan 6, 2014 includes:
Australia's nomenclature for USA McKinsey's 'Financially stressed' Credit Cardholders is Persistent Revolvers that "Carry heavy credit card debt—nearly four times the average with unpaid debt.
Occasional Revolvers therefore contribute approx one fifth (20% circa) of Interest and Penalty Fees Revenue.
The above Australian calc of AUD$6,095 average debt is per Credit Card held of the 5,280,000 (33% of all Credit Cards) held by Revolvers of the 16.09 million Credit Cards owned by Australians. The above ave of USD$7,453 from the McKinsey Report represents agg. debt per Credit Cardholder amongst the 'Financially stressed'. 67% circa of all Credit Cardholders, being Transactors, enjoy a Convenient Free Ride. Those Free Riders' Revolving Lines of Credit are paid for by 33% circa of Credit Cardholders that are Revolvers of which 38% of Revolvers are Persistent Revolvers that - * hold 12.58% circa of the 16.1 million Credit Cards in Australia; and * pay 80% circa of Interest and Penalty Fees Revenue - displayed in Figure 3 and Figure 1 above and also in Chapter 8. The Pareto Principle, colloquially known as the '80-20 Rule', is that 20% of customers generate 80% of the revenue for a particular business. The Pareto Principle has been 'blown away' by Credit Card Issuers because 12.58% of Credit Cardholders (not 20%), namely Australia's Persistent Revolvers (referred to by McKinsey in the USA as 'Financially stressed'), identified in the above RBA Graph 7 "Cardholder Payment Behaviour" (in RBA report RBA Submission to the Senate Inquiry into Matters Relating to Credit Card Interest Rates - Aug 2015), pay 80% of Interest and Penalty Fees Revenue.
Mindful that the highest - * Purchase interest rate is 25.9% from " Lombard Visa Card Classic; and* Cash Advance interest rate is 29.49% from G.E. Money's "Go MasterCard", one ponders whether LOAN RATE STICKINESS: THEORY AND EVIDENCE - June 1992 is still a concern of the Reserve Bank, but it was in 1992 - at least to the two authors:" The RBA would likely retort that it de-regulated loan and deposit interest rates from 1980 following the recommendations in the Campbell Committee Report. Chapter 17 below notes:
Below is an extract from Consumer Affairs Victoria - Regulating the cost of credit which evidences that in the past if de-regulation did not achieve the desired results, then re-regulation followed. But not with regard to re-introducing a max interest rate cap on Credit Cards, notwithstanding that the spread between the current Cash Rate of 1.5% and the Credit Card Purchase Interest Rate of 20% is 18.5%. (As at April 2017, the highest Purchase interest rate is 25.9% from "Lombard Visa Card Classic" and the highest Cash Advance interest rate is 29.49% from G.E. Money's "Go Mastercard"):
The Productivity Commission's Staff Working Paper found that:
An analysis of Numeracy and Literacy Skills of Australians is contained in Chapter 1. Of the Four Types of Revolvers, the initial two types would be candidates to be Eligible Persistent Revolver Plaintiffs. It would be necessary to 'Test/Measure' potential Eligible Persistent Revolver Plaintiffs rigorously to ensure that each met the requirements in (2.) d) of Eligible Persistent Revolver Plaintiffs.
The Commonwealth Treasury noted in 2010 in its submission to National Credit Reform: Enhancing Confidence and Fairness in Australia’s Credit Law that the Standing Committee on Economics found that ‘there was anecdotal evidence that in some cases at least the impost of high default fees is marginalising people who are already struggling to feel they belong in society.’22Below are extracts from Smart cards. Dumb card holders? - 12th March 2014 - by Alan Thornhill:"ASIC says over half a million Australians carry more than $5,000 in credit card debt. Yet, ASIC says, many of those card holders are middle income earners, managers and people with a degree. It said research by Roy Morgan shows 22 per cent of Australians over the age of 18 earn more than $70,000 per year, and these people make up 42 per cent of those who carry credit card debt over $5,000. In addition, the 12 per cent of the population are managers and managers make up 26 per cent of those with debt above $5,000. And, while 42 per cent of Australians have a degree or diploma they represent 49 per cent of those carrying $5,000 or more in credit card debt. “People might be excellent managers in the workplace, but they aren’t necessarily managing their finances in the best way possible.’ Around 2 million Australians do not pay off their personal credit card debt in full each month, rising from 24 per cent of personal credit card holders in 2009 to 27 per cent of personal credit card holders in 2013. “Australians have over $34 billion owing on credit cards where interest is being charged and pay $6.2 billion a year in interest." Below are extracts from High incomes run up relatively less debt on major cards - Roy Morgan - Dec 12, 2016:
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